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Help with my Order

7 articles

Have questions about your order? Let us help.

Articles

How do I know my order was placed?

We let you know as soon as you complete your checkout if your order was placed successfully! We also email you a confirmation for your records. This will include your order number and purchase summary, along with information on how to track your pack

How do I track my order?

We are constantly working to improve your order tracking experience. We have a couple of options currently available! You can: Click the Track My Order link in your shipping confirmation email Login to your account to view and track orders from t

How do I cancel my order?

Our fulfillment center begins to process orders immediately. So we are unable to change, modify, or cancel an order once it has been confirmed and acknowledged by our warehouse. If your cancellation request is urgent, please contact us at [email protected]

My delivery address is incorrect. What should I do?

If you placed an order using an invalid or incomplete delivery address, please contact us as soon as possible at [email protected]

My order was delivered, but I haven't received it. What should I do?

We know a missing delivery can feel worrisome. If tracking shows your order has been delivered but you have not received it, please do not panic quite yet. Sometimes a package may get scanned and marked as delivered while it is still en route to the

My order arrived, but it's damaged. What should I do?

Please contact us at [email protected] and include your order number. We may request pictures of any reported damages or defective products to assist us in resolving with our warehouse. Click here for more information on reporting a damaged or defecti

My order arrived, but it's not correct. What should I do?

Please contact us at [email protected] and include your order number. We may request pictures of any wrong items received to assist us in resolving with our warehouse. Did you know? Soylent now offers Package Protection at checkout for “peace of mind”