What is Big Apple Buddy?

Big Apple Buddy is an online shopping concierge helping consumers around the world get the latest products as soon as they're released in the US. We are excited to partner with Big Apple Buddy to create access to Soylent products and nutrition to almost anywhere in the world!

If you live outside of the US and Canada, you can order directly through their website by clicking here.

Does Big Apple Buddy ship to my country?

Big Apple Buddy ships to more than 100 countries around the world, but you can check to see if your country is on the list by clicking here.

Why is Big Apple Buddy shipping so expensive?

Big Apple Buddy allows Soylent lovers all over the world to receive our shakes, powders, and bars wherever they live!  However, they still have to go through traditional shipping channels and those can sometimes be expensive. Transparently, the cost includes the cost of the service from Big Apple Buddy, plus the actual cost of shipping to your door internationally. 

Are customs duties and import taxes already included?

Big Apple Buddy prices include product, shipping, and service fees only. Customs duties and import taxes are billed separately by the carrier once the items reach your country.

How can I estimate my custom duties and import taxes?

This depends on which country you are shipping to and what items you are buying. If you would like an estimate of the potential customs charges/import taxes for your particular order, please feel free to contact support@bigapplebuddy.com

How long does it take to ship Soylent through Big Apple Buddy?

The shipping timeline is through standard shipping through FedEx and DHL carriers in your area.  We can’t guarantee a shipping date, but know that our friends at Big Apple Buddy do their best to get your product as quickly as possible!

Can I shop for other brands or products on Big Apple Buddy?

Yes, absolutely!  Get all of your favorite US-based products shipped to you at the same time via Big Apple Buddy. Click here to see all of the amazing brands and products available on their website!

How do I confirm and track my Big Apple Buddy order?

Big Apple Buddy will provide you with a tracking number for your parcel upon dispatch from their facility so you can monitor your parcel throughout transit

I have a problem with my Big Apple Buddy order. Who do I contact?

support@bigapplebuddy.com

I need to cancel my Big Apple Buddy order. Who do I contact?

support@bigapplebuddy.com

Do Soylent discounts and promotions apply to Big Apple Buddy orders?

Big Apple Buddy will run special promotions exclusively through their website on a regular basis. Make sure to check our Soylent page featured on their website to see current promotions and discounts. 

However, promotions, discounts, and codes used on Soylent.com will not be applicable at this time.

Can I subscribe to Soylent through Big Apple Buddy?

Right now Big Apple Buddy only offers one-time orders.

Can I still sign up for the US newsletter?

Absolutely!  You can either let us know what email you would like us to save for your newsletter by emailing info@soylent.com, or you can go directly to Soylent.com, scroll to the bottom of the page and sign up for the newsletter that way! 

What is Big Apple Buddy’s Return Policy?

Orders placed through Big Apple Buddy will be subject to the return policy of the original merchant. Big Apple Buddy is happy to assist with any returns or refunds for items purchased using their service that may be eligible.

Click here to review Soylent’s Return Policy.

Please note that only the product cost will be considered refundable. Any fees from the original order placed through Big Apple Buddy, including shipping, duties, and service charges, will not be refundable.