Soylent meals and shakes are food products and are not eligible for return/exchange after purchase for food safety reasons.

Refund requests will be considered for Soylent that arrives damaged or defective. Any intent to notify Soylent of a defective product must be completed within 14 days of the delivery date.

  • If the package was damaged in transit, contact within 5 days of delivery
  • We cannot accept responsibility for product that is used or tampered with after delivery
  • If you are unsatisfied with your purchase, we will do our best to make it right

 Please email and our Customer Care team will assist you with next steps.

All requests must be submitted under the original account e-mail address and include a valid order ID number.

Soylent products purchased from a third-party reseller or retailer (in-store or online) must be handled directly with the reseller or retailer where the original purchase was made and is subject to the return/exchange policy of that company.

For more information, please visit our terms of service.