Soylent meals and shakes are food products and are not eligible for return/exchange after purchase for food safety reasons.
Refund requests will be considered for Soylent that arrives damaged or defective. Any intent to notify Soylent of a defective product must be completed within 14 days of the delivery date.
- If the package was damaged in transit, contact firstname.lastname@example.org within 5 days of delivery
- We cannot accept responsibility for product that is used or tampered with after delivery
- If you are unsatisfied with your purchase, we will do our best to make it right
Please email email@example.com and our Customer Care team will assist you with next steps.
All requests must be submitted under the original account e-mail address and include a valid order ID number.
Soylent products purchased from a third-party reseller or retailer (in-store or online) must be handled directly with the reseller or retailer where the original purchase was made and is subject to the return/exchange policy of that company.
For more information, please visit our terms of service.