Canadian Availability Update

Due to regulatory issues, we are unable to continue shipping Soylent products to Canada for distribution to our customers. Please read below for additional information and FAQs on this change.

Letter from the C.E.O.

Dear Canadian Soylent customers,

Since June 2015, Soylent has been proud to sell and locally distribute our products in Canada. We are fortunate to have so many loyal customers who have supported our brand and community, even before we were officially available in the market. It’s been quite the journey we’ve taken together through some proud successes and startup growing pains, and today I need to share an unfortunate situation impacting our Canadian business.

The Canadian Food Inspection Agency (CFIA) recently informed us that our products do not meet a select few of the CFIA requirements for a “meal replacement.” Although we feel strongly that these requirements do not reflect the current understanding of human nutritional needs, we respect the CFIA’s regulations and will fully comply with any regulatory action they deem appropriate. Unfortunately, this means we are unable to ship any additional product to our Canadian warehouses or sell Soylent to our Canadian customers until this is resolved.

I want to reiterate that we are absolutely committed to working with Health Canada and the CFIA to resolve this as quickly as possible, but we don’t have enough information at this time to share any timing. In order to keep all of you fully up to speed on our progress, we will be sending out regular updates. In the meantime, we have posted a detailed FAQ to share all the information we have at our disposal. We sincerely apologize for this product disruption, and we hope to be back selling in our favorite country to the North soon.

We want to hear from you, so please feel free to contact us anytime with questions, concerns and suggestions at info@soylent.com. Thank you for your continued support.

- Rob Rhinehart
Founder & CEO, Rosa Foods, Inc.

 

Frequently Asked Questions

Why have you stopped selling Soylent in Canada?
The Canadian Food Inspection Agency (CFIA) recently informed us that our products do not meet a select few of the CFIA requirements for a “meal replacement.” Although we feel strongly that these requirements do not reflect the current understanding of human nutritional needs, we respect the CFIA’s regulations and will fully comply with any regulatory action they deem appropriate. Unfortunately, this means we are unable to bring any additional product into our Canadian warehouses until this issue is resolved.

I’m a subscriber. What will happen to my subscription?
You will not be charged for any out-of-stock Soylent products.

As a Canadian resident, how can I still receive Soylent?
Unfortunately we can no longer send shipments of Soylent into Canada. We will be sending updates about future availability to Canadian customers via email, and this page will be updated with new information as it becomes available.

Why weren’t Canadian customers made aware of the situation earlier?
We were made aware of the CFIA’s decision in early October. We immediately worked with Canadian regulators to find a way to continue distributing Soylent in Canada. Unfortunately, it became clear that this effort would not be successful in the short term, and we notified our customers as soon as we learned that an interruption in Soylent availability was inevitable.

When do you anticipate resuming shipments to Canada?
We’re working to get Soylent back into Canada as quickly as possible. We have no firm timelines yet, but will be posting regular updates to this page. We understand that our products have become essential in many customers’ lives, and sincerely apologize for this interruption.

Is there something wrong with the Soylent I’ve been drinking?
There is nothing wrong with the Soylent product you are consuming, this issue emerged from regulatory compliance, not product quality.

What Soylent products are still available for purchase in Canada?
Please visit www.soylent.com/products for current product availability.