4/21/2017 8:30 PM PST
SOYLENT ISSUES ALLERGY ALERT ON POTENTIAL UNDECLARED MILK IN SOYLENT 1.8 POWDER
Soylent, Los Angeles, CA is voluntarily recalling 890 boxes of Soylent 1.8 Powder, because it may contain undeclared milk. People who have an allergy or severe sensitivity to milk run the risk of serious or life-threatening allergic reaction if they consume these products.
It has recently come to our attention that a small amount of whey powder may have been incorporated into one production lot of Soylent 1.8 powder during manufacturing at our third party facility. As a precautionary measure we have halted shipments of Soylent 1.8 powder (SKU: 1WK-V108) with Lot #: G7076PA, Expiration / Best Buy date: 02/2018. The lot information (G7076PA) is printed on the front of the pouch. We are advising our customers to immediately discard any remaining Soylent 1.8 powder in their possession from the lot referenced above.
Our shipping records indicate that we have shipped 890 boxes (containing 7 x 15oz pouches) of this lot to 610 customers. We have started shipping newer lots to customers and do not anticipate an interruption in supply at this time.
No illnesses have been reported to date in connection with this issue, and this will not impact future shipments of Powder 1.8.
This voluntary recall is immediately being initiated after it was discovered that the milk-containing product was handled adjacent to the production lines for Soylent 1.8 powder. Subsequent investigation indicated that the potential cross-contact was caused by a temporary breakdown in our 3rd party manufacturer’s production and packaging processes.
As a customer who has purchased this lot (Lot #: G7076PA, Expiration / Best Buy date: 02/2018) of Soylent 1.8 powder, we are offering a full refund or replacement. You may request a refund/replacement at email@example.com.
We apologize for any inconvenience this may cause. As you know, transparency is one of our core values and your health and well-being is our number one priority. If you have any questions or comments please do not hesitate to contact us at firstname.lastname@example.org.
We thank you for your understanding and support.