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Return PolicyUpdated 5 months ago

Soylent meals and shakes are food products and are not eligible for return/exchange after purchase for food safety reasons.

Refund requests will be considered for Soylent that arrives damaged or defective. Any intent to notify Soylent of a defective product must be completed within 14 days of the delivery date.

  • If the package was damaged in transit, contact [email protected] within 5 days of delivery
  • We cannot accept responsibility for product that is used or tampered with after delivery
  • If you are unsatisfied with your purchase, we will do our best to make it right

 Please email [email protected] and our Customer Care team will assist you with next steps.

All requests must be submitted under the original account e-mail address and include a valid order ID number.

Soylent products purchased from a third-party reseller or retailer (in-store or online) must be handled directly with the reseller or retailer where the original purchase was made and is subject to the return/exchange policy of that company.

For more information, please visit our terms of service.

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